Connectivity Issues to VPS server from certain locations

[manvbf]

i all:
We have a VPS with Media Temple. Their data center is somewhere on the westcoast. From time to time we have severe issues to connect from our Brooklyn/NY locations. We experienced the connectivity issue from 2 physical locations. Doing a tracert gave us a good result.
There are usually 4-8 users using our shop admin for order processing or the shopping cart for manual order entry. While they are having problems connecting from there, I can connect just fine from Calgary/AB, Canada. Most of the time no issues at all.

What could be the problem? Any hints on how to debug that?

[electra]

My recommendation would be to contact mediatemple directly to solve this issue and ask them to do some diagnostics for you. This can be very likely an issue on their end.