Comparison of knowledge base management software

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The following tables compare general and technical information for a number of knowledge management software packages.

General Information

Developed by Latest stable release LDAP Workflow Multiuser support Access permissions Cost (USD) Licensing scheme Source code available Multilingual Programming language User Interface
Absolute FAQ Manager Xigla Software 6.0 No No Yes Yes 169-3999 by URLs & Installs N/A No APS Web
FAQ Manager Pro Shedix 3.0 No No Yes Yes 69,95-299,95 by Installs N/A Yes PHP Web
FAQ Support Comdev 4.2.1 No No No No 75-399 by URLs N/A No PHP Web
InnoKB Wjj Software 2.2 No No Yes Yes 59-1400 by Users Yes Yes C++, JavaScript Ajax, Web 2.0
InterFAQs InterFAQs N/A No No No No 234.4[1] N/A No No PHP (remotely hosted) Web
InQuira InQuira 8.1 Yes Yes Yes Yes ? ? No Yes Java or C# Web
IRREVO Content QA IRREVO, Inc. 1.0 No Yes Yes Yes ? by Users No No ASP .NET Web
KnowledgeBaseForce KnowledgeBaseForce N/A No Yes Yes Yes FREE- 79.95 by Users & Articles N/A Yes ASP .NET Web
PHPKB Knowledge Base Script Chadha Software Technologies 6.0 (2009) Yes Yes Yes Yes 265-1000 by Admin Users Yes Yes PHP, MySQL Web
Knowledge Manager Interspire 5.1 (2009) Yes Yes Yes Yes 495-up ? Yes No PHP, mysql Web
KB Organizer Deluxe PrimaSoft 3.0 No No No No 119 N/A No No N/A Desktop application
kblance NextAge Technologies N/A No No Yes No 59-1196 by URLs N/A No PHP Web
KBPublisher Double Jade 3.0.1 Yes Yes Yes Yes 98-998 by Users & Articles Yes:with business-level licenses Yes PHP Web
Knowledge Builder ActiveCampaign 3.1.1 Yes Yes Yes Yes 397-2097 by Users & Support plans Yes No PHP Web
KnowledgeBase Manager Pro Web-site-scripts.com 5.2 Yes Yes Yes Yes 165-6950 by Users & Support plans Partial:excluding JavaScript No PHP Ajax Web 2.0
Lore Pure Software N/A No No Yes Yes 129.95 N/A N/A No PHP Web
myKB myKB.com 4.0 No No Yes Yes free-2999[2] by Articles No No PHP Web
Novo Knowledge Base Novo Solutions N/A Yes Yes Yes Yes 466-8550 N/A N/A Yes PHP Web
Omnistar Kbase Omnistar Interactive N/A No No Yes Yes $257 - $1197 N/A N/A No PHP Web
Product Perks ProductPerks.com 1.0 Yes Yes Yes Yes 180-900 monthly by URLs & Installs No Yes PHP Web

Features

WYSIWYG editor Data importing Custom fields Document versions history SEO tools Scheduled publishing Data recovery Auto related documents Custom reports Black words filter RSS syndication Rating trends Other features
Absolute FAQ Manager No No No No Yes No No No No No Yes No [3]
FAQ Manager Pro Yes Yes: Images, Media No No Yes No No No No No No No [4]
FAQ Support No Yes: Images No No Yes No No No No No No No [5]
InnoKB Yes Yes: Images, Media, MS Office Documents and Any files as Attachments No Yes No No Yes No Yes No No No [6]
InterFAQs No No No No No No No No No No Yes No [7]
InQuira Yes Yes Yes Yes No Yes Yes No Yes Yes Yes Yes [8]
IRREVO Content QA Template:N/A Template:N/A Template:N/A Yes Template:N/A Template:N/A Template:N/A Template:N/A Template:N/A Template:N/A Template:N/A Template:N/A [9]
KnowledgeBaseForce Yes Yes: on request Yes No Yes Yes No Yes Yes: on request Yes Yes Yes
PHPKB Knowledge Base Script Yes Yes: CSV File, Images, Media, MS Office Documents, PDF, SWF, Video Yes: Unlimited Custom Fields Yes: Full Document History Yes: Google Sitemap Generator, SEO Friendly URLs Yes: Save As Draft Facility Yes: Trash Box for Deleted Data Recovery Yes Yes Yes Yes Yes [10]
KB Organizer Deluxe Yes No Yes No No No No No No No No No [11]
kblance Yes No No No No Yes Yes No No No No No [12]
KBPublisher Yes Yes: Images, Media, Other KB Yes No Yes Yes No No Yes No Yes Yes [13]
Knowledge Builder Yes Yes: MS Office documents, Images, Media Yes Yes No Yes Yes Yes Yes: user reports, article reports, etc... No Yes Yes [14]
Knowledge Manager, Interspire Yes Yes: very limited (custom csv) Yes: unlimited! Yes: history, no diff's Yes Yes No Yes Yes: usage stats, rankings, who posts what, etc Yes Yes Yes [15]
Younicycle Yes Yes: csv,tab,pipe,user def'd,images,swfs,flvs + all file types (no exe's) Yes: + user def'd composite types Yes Yes: auto sitemap xml + meta Yes: CRON included Yes Yes Yes: WYSIWYG SQL Editor included Yes: Defined by Admin Yes Yes: Defined by Admin [16]
KnowledgeBase Manager Pro Yes: Works like desktop rich-text editor Yes: MS Office documents, Images, Media, Other KB Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes [17]
Lore Yes Yes: MS Office documents, Images No No No No No No No No Yes No [18]
myKB Yes No N/A No N/A N/A No No No No Yes No [19]
Novo Knowledge Base Yes Yes: Images No Yes No Yes No No No No No No [20]
Omnistar Kbase Yes No No No Yes No No No No No Yes No [21]
Product Perks Yes Yes: CSV File, Images, Media, MS Office Documents, Video Yes: Unlimited Custom Fields No Yes: SEO Friendly URLs, Link Generation by User Features Yes: Save As Draft Facility Yes No Yes No No Yes

Knowledge Sharing

Number of targets Publication of given category Publication of given article Custom interface language for any target Visitors counting CSS customization Templates designing tools User interface elements customization Custom settings for any target
Absolute FAQ Manager Non-free 1 No No No No No No No No
FAQ Manager Pro Yes Unlimited No No No Yes Yes No No No
FAQ Support Yes Unlimited No No No No No Yes No No
InnoKB Non-free 1 No No Yes Yes Yes No No Yes
InterFAQs Non-free 1 No No No No Yes No No No
KnowledgeBaseForce Yes: Unlimited Yes Yes No Yes Yes: on request Yes Yes Yes
PHPKB Professional Non-free 1 Yes Yes Yes Yes Yes No Yes Yes
KB Organizer Deluxe Yes Unlimited Yes Yes No No Yes No No No
kblance Non-free 1 No No No No Yes No Yes No
KBPublisher Non-free 1 No No No Yes Yes No Yes No
Knowledge Builder Non-free 1 No No No No Yes Yes No No
Younicycle Yes Unlimited Yes Yes Yes Yes Yes Yes Yes Yes
KnowledgeBase Manager Pro Yes Unlimited Yes Yes Yes Yes Yes Yes Yes Yes
Lore Non-free 1 No No No No Yes Yes Yes No
myKB Non-free 1 No No No N/A N/A No N/A No
Novo Knowledge Base Non-free 1 No No No No Yes No No No
Omnistar Kbase Non-free 1 No No No No No No No No
Product Perks Yes Unlimited No No Yes Yes Yes Yes Yes Yes

Footnotes

  1. ↑ Per year.
  2. ↑ Allow remotely hosted plans.
  3. ↑ Article creation wizard, glossary, advanced search, custom logo, email notifications.
  4. ↑ Core set of features.
  5. ↑ Integrates with other products of company .
  6. ↑ Cross-platform Server, Unlimited Labels, Unicode Support; Also distributed as desktop application.
  7. ↑ E-mail integration.
  8. ↑ Discussion boards, expert integration points to crms and chat, ride along help, intent analysis, etc.
  9. ↑ IRREVO adds a quality control component augmenting any Knowledge Base management system by providing a method for applying and measuring adherence to KM best practices and your custom quality standards.
  10. ↑ Google AdSense Integration, Active Response System, Knowledge Base Dashboard.
  11. ↑ Contains many tools for DB administration.
  12. ↑ Supports export to social networks, supports AdSence, glossary.
  13. ↑ Article templates, fixed article ordering, importing users from CSV.
  14. ↑ Authorization and KB management within front-end, article templates, active response system.
  15. ↑ user feedback, ratings, comments, ldap, custom usage stats
  16. ↑ User configurable: Tables, Views, PGSQL Functions, Triggers, Datasources, SQL Editor,Charts, WYSIWYG: (Website designer, PDF & Report designer, Application editor), email, App analyzer, Project manager, Role base access control with ACL, Bookmarks, Notes, File manager, CSS & JS Editor, Chat, Publish wizard, Image manager, Blog, Actions (php).
  17. ↑ ActiveDirectory integration, data import from third-party knowledge bases, unlimited publication capabilities.
  18. ↑ Glossary, meta-tags.
  19. ↑ Core set of features.
  20. ↑ In-House & Hosted (ASP) Editions available.
  21. ↑ Staff calendar, address book.

See also

External links

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